The Healthcare Experience

Daily perspectives of a healthcare executive in pursuit of patient safety, the premier healthcare experience, an engaged & healthy workforce and life balance.

Lead, Follow and Help Whenever Necessary

Take a look at Dr. Don Clement's upcoming newsletter article. Dr. Clement serves as the President of our Medical Staff and a truly exceptional leader..
Summertime and the Fourth of July, outdoor BBQs, walking through the neighborhood, soaking up the sunshine. As we look forward to celebrating the anniversary of the founding of this great country on...

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Today is Going to Be the Best Day Ever

Last night, I said goodnight to my kids. Skyler had many camp stories. Sydney told me today was "the best day ever" and shared that her camp team won the "spirit stick." Zach was deep into a book and said, "I'm almost done...just a few pages." It was so great to see their excitement. Zach let me know that he loved finishing a book and looked...

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Life is Good

Healthcare delivery changes at a rapid pace. Is this positive or doom and gloom?

Over the past couple of days, I've had discussions with colleagues about several tragedies.
Some of their stories included:
- My home was majorly damaged with the recent hail storms...my insurance will cover the majority of the cost.
- Home prices have dropped all around...

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Memorial Day

Memorial Day

Memorial Day, originally called Decoration Day, is a day of remembrance for those who have died in our nation's service. Last week, Dennis Thompson, from our Spiritual Care Department organized a service in honor of our Veterans. It was really incredible to see how many of our associates and volunteers served our nation - most were dressed in...
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What an Amazing Picture

What an Amazing Picture Yes, this is a real photo of the funnel clouds forming over Kansas City yesterday. Past to me by Jenn Leonard. I was told it was taken from atop the Bishop-McCann building.

 

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There is a Funnel Cloud Directly over State Line and 435

A note I shared with our team today...
St.Joseph Medical Center, right off 435 and State Line Road...that's where we work.
Well, today we knew fully well what we were up against with the Joplin devastation just a few days ago. We tuned to our TV to hear the reporter say: "There is a dark funnel cloud directly over State Line and 435...

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Pride in Our Work

Don't you enjoy hearing why people chose their profession?
Ann Ventrillo RN, our Clinical Quality Specialist with Carondelet Home Care Services shared her story with me...
I also started my health care career as a "candy-striper" but in a home for seniors.
Instant love and wanted to "Save the World" (the 60’s)….went on to Nursing at Avila College whe...

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The Healthcare Providers Bearing

I received a note today describing a conversation that Stephanie Dembicki, our OR Specialty Team Lead, had with her 30 year old son. They discussed the challenges in today's healthcare environment and reflected on conversations they had in their past. Her son gave this some thought and reflected on the term "bearing":

This is what he wrote to his...

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Tornado Hits Joplin

By now most of you have heard about the devastating tornado in Joplin, Missouri. The warnings were coming and it certainly makes you stop and think...are we prepared?
In our hospitals, we go through several emergency preparation drills each years and certainly some real emergencies as well. It seems that you can't practice enough and you wrestle...

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Celebrating 475 Years

Today is our Associate Recognition Luncheon. We are celebrating 40 associates and 475 years of service. Congratulations everyone.
Years / Associate
5 Tamara Foster
5 Robyn Freiden
5 Fizeta Halili
5 Cynthia Creek
5 Jill Morsbach
5 Thomas Upton
5 Diane Moser
5 Danielle Iselin
5 Sharon Dessert
5 Kristina Vansandt
5 Beth Laughery
5 Kevin Saugier
5 Kelise Fuselier
5...

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Hey Kids, Look at the Humans

Yesterday I was running in my neighborhood and came across two deer. They both stopped and looked over at me. I stopped running as well to take in the moment. It took me back to the days when my parents used to say, "kids, look at the horses, deer, cows..." This time it seemed as though one deer said to another, "kid, look at the human!"
I really...

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Standardization with Attention to Outliers

Standardization with Attention to OutliersThere's no question that standardization can and will decrease potential harm to our patients. We hear about it through The Institute for Healthcare Improvement, other national forums and locally in each of our hospitals. Certainly, these should be scientifically driven. This morning, during one of our physician led surgical meetings, we discussed...

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Good Mojo

How many of you have it too easy in your professional and personal life? Really...that many!
Have you ever heard someone use the term "good mojo" meaning personal magnetism or charm? Here's a few people who embody that spirit.
This afternoon, I ran into (not literally) a couple of my favorite walkers, Dr. and Mrs. Buchli. They are celebrating their...

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Nursing Awards

This week brought a lot of celebration and reasons to be proud of the way we serve our mission. Here are a few of our associates and physicians who were recognized as going above and beyond through our Nursing Week celebration on Thursday...

Physician of the Year
Winner: Patrick Perkins, MD
Nominees:
David Blick
Timothy Blackburn
Rene Bollier
Robert...

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How Would You Like to See What Your Hospital is Really Like?

What's your orientation like? Does it meet your needs?
Well, when I started at St. Joseph Medical Center, John Cottitta, Jr, one of our front desk volunteers, asked if I wanted to work with him. He said something like, "young man, how would you like to work with me and see what your hospital is really like?" How could I resist. John showed me the...

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Let Me Speak to Your Manager

We live busy lives and humor certainly adds levity to it. I enjoy people with a good sense of humor. Let me be clear that the humor of others needs to be gaged in each situation...
Have you ever been asked, "Who is your direct supervisor? What is your manager's name and number?" I know that can be frustrating and demoralizing on several levels. ...

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I'm The One Calling at 3am

I'm The One Calling at 3am



I'm The One Calling at 3am

I'm the one who calls you at 3am...

That's what Dr. Tom Millard said when Dr. Bernie Judy reached across to introduce himself during our medical staff golf, tennis and fitness afternoon.



As an ER physician, Dr. Millard has to make those 3am calls to other physicians and knows that no one wants to be woken up! Dr. Judy let him know that he always...

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I Just Need Some Mayo

I Just Need Some Mayo
Could having mayo packets improve the patient experience? Clearly mayo is part of the support cast for a broader meal!
We always strive to create an incredible experience for our patients and families. Many times it comes down to the little things we do.
Yesterday, I saw a man walking around the corridors outside the nursing unit. I asked if I could...

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Good Afternoon...

A note I shared with our team today...



What inspires you? Who inspired you recently?

Today, I received a letter from a family bragging about the care and compassion provided while her husband was here. Specifically she wrote, "my husband had a heart attack and was quickly taken to the Cath Lab where we encountered four fabulous nurses; Kim Bruno,...

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Do the Sick No Harm

This afternoon I attended an open house at the Belton Community Center. Specifically, our family was interested in seeing Dave Kraft a good family friend and Strong Man Champion! We were hoping he would just provide a tour. However, he had other things in store for us and had us join him in a conditioning circuit. Between moving tires, using a...
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